Full terms and conditions for Julie’s Cake Company are detailed below. By paying your deposit it will be deemed that the terms and conditions are understood and accepted as applying to your order.
All prices are non-negotiable and priced according to your both the design and the size of your cake.
Following your enquiry, your quote is valid for up to 1 month (Wedding Cakes) or 14 Days (Celebration Cakes). Paying your deposit will secure this price and your space in our diary. As a business we have to operate on a first come first served basis. Please, to avoid disappointment place your order as early as possible.
A non-refundable 50% deposit (total of the cake and delivery price) is required in order to secure the commission of your cake and chosen date with Julie’s Cake Company.
If your deposit is not paid within 1 month (for wedding cakes) or 14 days (For celebration cakes) of quoting then we reserve the right to cancel any previous arrangements.
Payment should be made by bank transfer using your unique order number. Please email us with confirmation of transfer in order to prompt acknowledgement of the payment.
Final payment for wedding cakes is required no later than 14 days before the collection/ delivery. It is your responsibility to remember to send this payment, as a reminder invoice is not issued.
Final payment for celebration cakes should be made 48 hours before collection. Once again this should be done by Bank Transfer.
Should your cake be ordered within 10 days of delivery, full payment will be made at the time of ordering
If full payment is not received and cleared in our account before cake collection / delivery then the order will not be released.
If cancellation of an order takes place, we reserve the right to retain your non-refundable 50% deposit. If cancellation takes place less than 7 days before the event then we reserve the right to seek 100% of the order value.
Cancellation must be made in writing (by letter or email) to Julie’s Cake Company and will only be deemed to take effect from the date your email is received at our premises.
If you postpone the event, we will endeavour to transfer your order providing the date is agreeable to Julie’s Cake Company, otherwise it shall be treated as a cancellation (see above).
We retain the right to cancel the booking in very rare circumstances beyond our control, such as fire or ill health, during which we will refund any money taken in full.
Alteration and Changes
It is your responsibility as the client, to read and check the quote thoroughly; any amendments to design should be made in writing.
If requested, we will endeavour to adjust the design where possible, but sometimes this is not achievable according to the nature of the request or amount of notice given. If the alteration effects the cost or preparation work for the original design has already been undertaken, then your balance will be adjusted accordingly. Please notify us when you pay your deposit if you are undecided on the design.
We reserve the right to change the design at any point, if circumstances beyond our control may compromise the quality of the finished cake, e.g. melting due to warm weather.
Each cake is created individually by hand, so although every effort is made to ensure consistency, a small amount of variation may occur from the design requested. XXXXX
Home baked cakes
I am sorry but we are unable to decorate cakes that are not baked by us.
If your cake requires fresh flowers, these are not included in the price. We can work with your florist but expect you to make all the necessary arrangements with the florists to ensure the flowers are delivered to us in time for the cake to be completed. Please note Julie’s Cake Company cannot be held responsible for any problems with your fresh flowers.
We cannot take responsibility for any damage rendered to the cake caused by a floral arrangement that was implemented by your florist.
Special diets and allergies
Cakes can be made gluten free, egg free, diary free and alcohol free. We are more than happy to help if you or any of your guests have special dietary requirements
Please be aware that although ingredients such as nuts and eggs can be removed from therecipe, they are still used in our kitchen so we cannot guarantee that any of our cakes are completely free of them.
Some cakes may contain a small proportion of inedible items; it is the client’s responsibility to ensure these are removed by your caterer/guests before consumption e.g. Support dowels in tiered cakes, ribbon, wires in sugar flowers, crystals, flower picks, flower tape etc.
Some flowers (e.g. Ivy) are poisonous and not suitable for use on food products, you should notify your flower supplier of your intention to use the flowers on food to ensure that non-poisonous flowers are used.
Delivery charges are calculated on a mileage and time basis. Alternatively, cakes can be collected from our premises.
If you choose delivery, it is our intention that your cake will be delivered in perfect condition prior to the start of your event. However, we ask for patience with factors that may be beyond our control (e.g. traffic conditions) as we cannot be held liable for any such delays. In some circumstances, we may recommend the cake be delivered 1 day in advance. In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery price.
If you chose to collect the cake, we will not be held liable for any damage to the cake once it has left our premises.
Late requests for delivery (after securing the booking based on collection) will be accommodated where possible, but cannot be guaranteed as earlier delivery commitments will take priority.
Please remember that cake decorations are very delicate items, and we cannot accept responsibility for damage that is done to the cake after it has left our possession.
If any damage is rendered to the cake after it has left our possession, then you can advise us and request a repair, which will be costed accordingly, including transport costs if appropriate.
Our portion guides are intended as a guide only. This will vary dependent upon how the cake is cut and how many slices folks consume!
BEST BEFORE DATE / STORAGE CONDITIONS
Your cake is baked to ensure it is fresh for the date of your event, we cannot guarantee its quality if it’s consumed more than 48 hours after the event. Our cakes are made entirely of natural ingredients, so we’d like to remind you that because of this they will not have the extended shelf life of most supermarket cakes, which contain additives and preservatives to ensure their prolonged life.
If you have concerns about your cake, please notify us upon collection / delivery of the cake so that we have the opportunity to rectify it in time for your event. All other concerns should be made in writing and evidence of the fault should be included. No refunds are given due to change of mind.
In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery price. We ask for patience with factors that may be beyond our control (e.g. traffic conditions) as we cannot be held liable for any such delays.
Refunds are at the discretion of Julie’s Cake Company.
We pride ourselves on our personal and professional service. Thank you for using our services.